Business operations

Business management is the guiding force that oversees employees, projects and production in a business. Corporate management refers to all levels of managerial personnel and executives in a business that has been incorporated. Informally, corporate management may refer to managers and executives that operate at the corporate headquarters and act as the primary leaders of the business. Managerial roles are found in human resources, information technology, production, finance, legal and executive areas.

ADVANCED MANAGEMENT SKILLS

COURSE OVERVIEW



This Advanced Management Skills training course takes place over a 2-week period and provides delegates with a broad range of management and leadership theories and practical tools to apply in their working environment.

 

It is designed for participants in experienced senior management roles and those who work with colleagues in senior positions. The course will teach participants how to set objectives and targets to achieve the vision, mission and goals of an organisation as well as how to use leadership skills to inspire and unite an organisation.

 

PROGRAM KEY FEATURES:

 

  • Learning how to motivate people and build successful teams
  • Developing communication skills to communicate effectively verbally in all situations, with all people
  • An increased confidence and the ability to influence people positively
  • How to apply assertiveness skills in leading and managing an organisation
  • Learning how to solve problems creatively and develop and sound decision-making techniques
  • Developing and applying negotiation skills and techniques to a range of situations
  • Ways of inspiring and motivating people through winning presentations
  • Learning how to apply NLP™ and emotional intelligence techniques to self-development

 

WHO SHOULD ATTEND

 

  • Chairman, Chief Executive, Finance Director, Company Secretary
  • Board Members
  • Directors of Strategy
  • Directors of Policy
  • Directors of Departments
  • Deputy Directors of Departments



BUSINESS PROCESS MANAGEMENT (BPM)

COURSE OVERVIEW

 

This course is quite suitable for cadres, delegates who already have input in business processes re-engineering. The Business Process Management (BPM) training is designed from Global best practices among the 50,000 members of AIIM. The two week training course covers the why, what and how of implementing BPM. The training concentrates on the skills and tools to use technology to improve business processes. The essential technical implications of and approaches to BPM are covered. Major modelling tools and all the areas of general business analysis are also covered.

 

PROGRAM KEY FEATURES:



The course objectives is to adequately prepare delegates to be able to re-engineer processes in their organisations effectively. Delegates will be equipped with the skills to practise the  principles and techniques of BPM. They will also be able to better manage projects and become more effective in attaining organizational goals.

 

  • When you have completed this course you will be ;
  • Equipped with the basics of BPI techniques and be able to use these effectively.
  • Able to articulate the why, what and how of implementing BPM.
  • Become a strong and effective project team member or manager
  • Able to re-engineer business processes more effectively.

 

WHO SHOULD ATTEND

 

  • This course is designed to be of considerable benefit to project and program teams, leaders/managers responsible for re-engineering processes for organisations. Any other cadre or persons wishing to improve their skills in this area can also benefit. Women managers and technical staff are encouraged to apply.
BUSINESS STRATEGY & PLANNING

COURSE OVERVIEW

 

In today’s business world more potential projects exist than there are time and money to perform them. In an increasingly competitive, rapidly evolving marketplace, a successful business must understand its market’s critical success factors and its position relative to them. This understanding must be efficiently and effectively translated into prioritized projects and management actions. Learn to proactively build upon the business’s strengths, mitigate the business’s weaknesses, capitalize on market opportunities, and defend against market threats.

 

The Business Planning and Strategy Development course provides a portfolio, project, and program managers with needed knowledge, tools, and techniques to efficiently and effectively connect projects to winning business strategies.

 

PROGRAM KEY FEATURES:

 

  • This case study-based course emphasizes the use of tools and techniques from diverse disciplines in rapid prototyping environments. Students will learn to efficiently and effectively craft specific, measurable, realistic, achievable, and time-based (SMART) goals. Business goals are further defined through integrated strategies, which are supported by logically-sequenced, resource-loaded projects and communicated to stakeholders.

 

  • Tools and techniques demonstrated in class include market analysis (Porter Analysis), standard business planning models (American Management Association), decision analysis (Kepner-Tregoe Problem Solving and Decision Making), and project planning (The Project Management Body of Knowledge (PMBOK® Guide, Fifth Edition).

 

WHO SHOULD ATTEND

 

  • Mid- to senior-level managers who want to optimize their investment of time and resources in projects that contribute to accomplishing their business’s goals and objectives.
  • Portfolio, project and program managers seeking to connect projects to winning business strategies.



CRISIS MANAGEMENT AND CONTINGENCY PLANNING

COURSE OVERVIEW

 

Earthquakes, wars and other disasters all underline the need for Governments, large businesses or organizations not to ignore the need to plan for a disaster. This course aims to give you a sound working knowledge of the skills involved in preparing to react effectively to a crisis and an understanding of how to prepare practical contingency plans.

 

PROGRAM KEY FEATURES:

 

  • Contribute significantly to the robustness of your organisation
  • Create and test a Crisis Management
  • Plan for your organisation
  • Prepare your organisation to deal with a crisis effectively
  • Communicate information effectively to your partners, stakeholders and staff

 

WHO SHOULD ATTEND

 

  • Senior Managers
  • Facility Managers
  • Office Managers
  • Those responsible for the implementation and planning procedures to be taken by the organisation during a time of crisis
TOTAL QUALITY MANAGEMENT (TQM)

COURSE OVERVIEW

 

Policy makers and officials in public sector organizations and those responsible for setting and raising standards of service both internally within their own organization and externally to the public requires a continuous quality improvement process.

 

In order to achieve the very highest standards of quality and customer satisfaction, it is necessary to embed quality right across the organization, in everything it does and with all staff.  This is the underlying philosophy of Total Quality Management.

 

This Total Quality Management course provides a comprehensive look at Total Quality Management, what it is, how it can be used in all organizations and what the benefits are.

 

PROGRAM KEY FEATURES:

 

At the end of this course participants will be able to:

  • Discuss the concept of Total Quality Management
  • Apply the ideas of Total Quality Management to their organization
  • Identify useful quality improvement techniques
  • Describe how Total Quality Management can be introduced into their place of work.
  •  

How will you and your organization benefit?

  • Develop a customer orientated approach to public service activities
  • Plan and bring about an organization-wide quality culture
  • Design and implement continuous improvement strategies throughout the organization
  • Set and monitor service standards
  • Design and use techniques for managing service quality

 

WHO SHOULD ATTEND

 

  • Public sector utility organizations
  • Staff of various sector ministries
  • Customer care representatives
  • Policy officers, Managers & Supervisors
STRATEGIC BUSINESS INTELLIGENCE

COURSE OVERVIEW

 

To successfully compete in today's global business environment an organisation must constantly monitor, recognise and understand every aspect and every issue of its operations, its industry and the overall business environment. Setting up a business intelligence within an organisation takes more than just installing the technology. A successful BI program  involves a set of interlaced business concepts and frameworks designed to improve the fact-based business decision-making process. This course focuses on the business aspects of designing and implementing a BI program rather than looking at BI from the information technology aspect.

 

PROGRAM KEY FEATURES:

 

  • Learn how Business Intelligence (BI) leads to sustainable and profitable growth
  • Get hands-on experience in developing strategic elements and performance measures and analysing results
  • Identify best practice and latest trends in strategy, BI and Competitive Intelligence
  • Learn how to implement and sustain BI in your organisation

 

WHO SHOULD ATTEND

 

  • This course is designed for business executives, and managers that are looking to introduce Business Intelligence and a performance driven culture to their businesses. This course covers BI IT infrastructure and tools from a non-IT perspective.
BEST PRACTICE IN BUSINESS ANALYSIS

COURSE OVERVIEW

 

Aligned with the latest global standards in Business Analysis, this course introduces delegates to the best practice in the industry. In this practical, interactive course, you will gain the fundamental knowledge of the Business Analysis lifecycle, activities, processes and the overall big picture of your role in helping your organisation/business unit achieve its strategic goals.

 

You will have the opportunity to look at your whole organisation and how you can apply Business Analysis to understand and prioritise business needs, identify various solution options, recommend and define solution scope, conduct requirements management within a project, and assure the achievement of your business objectives.

 

The content of this course is fully aligned with the latest versions of the International Institute of Business Analysis (IIBA)® and Project Management Institute (PMI)® standards and practice guides.

 

Who Should Attend

Benefits of Attending

 

PROGRAM KEY FEATURES:

 

  • Understand the role of a Business Analyst and the overall picture of the Business Analysis lifecycle
  • Learn the fundamental skills/competencies required for a successful Business Analyst
  • Understand the major functions of Business Analysis and work with stakeholders to define proper solution(s) for a need (problem/opportunity)
  • Work efficiently with project teams in requirements management, implementation and testing
  • Appreciate the differences between Business Analysis practice within traditional and Agile environments

 

WHO SHOULD ATTEND

 

  • Business and System Analysts
  • Software Developers and Engineers
  • IT teams and Team Leaders
  • Project and Program Managers
  • Requirements Managers
OPERATIONS MANAGEMENT

COURSE OVERVIEW

 

If you are a factory or operations manager, getting a certificate in operations management may help build your career and get you better opportunities. What is operations management training and what makes it essential in the field?

 

Operations management is an area of business concerned with the production of goods and services. Operation managers have the responsibility of ensuring that business operations are efficient and effective, meeting customer requirements while using as little resources as possible in the process. It is concerned with managing the process that converts inputs (in the forms of materials, labour and energy) into outputs (in the form of goods and services).

 

PROGRAM KEY FEATURES:

 

  • Explain the purpose of operations management and how to align operations management strategies with the organisation's strategy (Operational Excellence)
  • Outline the approach for aligning the operation to meet the needs and expectations of the customer, both internal and external (Service Excellence)
  • Demonstrate an ability to use a number of tools and techniques to improve the performance of key business processes (Process Excellence)
  • Describe a number of approaches to improve the effectiveness of the human resource (Performance Excellence)
  • Outline alternative organisational structures to deliver improved customer service while delivering greater efficiencies (Organisational Excellence)

 

WHO SHOULD ATTEND

 

The operations management certification course is not only for Operations Managers or Factory Managers who run operations; all managers in all sectors run some form of operation. For example:

 

  • Managers in Finance Departments responsible for invoice processing and other financial transactions
  • HR Managers involved in the recruitment process and if applicable, for the management of processes
  • This operations management course is also designed for senior managers, middle managers, first line managers and supervisors in all sectors of the economy