Human Resources Development

Human resource development is the integrated use of training, organisation, and career development efforts to improve individual, group, and organisational effectiveness. HRD develops the key competencies that enable individuals in organisations to perform current and future jobs through planned learning activities.

BALANCED SCORECARD CERTIFICATION

COURSE OVERVIEW

This course will introduce you to the basics of the strategy execution world, giving you the best practices regarding measurements, helping you to take a first step towards implementing the Balanced Scorecard within your organisation. It will provide you with an understanding on how to build robust KPIs and how these are integrated in a performance management framework for your organisation, regardless of if you work in the private, government or non-profit sector. The best part is that you will develop the skills to do it yourself.

The course will walk you through the basics of defining measures and KPIs, and their relation to the BSC. Concepts like measures, indicators, KPIs, KRIs, KCI and other jargon of the performance management will be clarified. Finally this course will help you understand how to get the most out of the Balanced Scorecard, a core component of a strategy execution and performance management framework.

This is an “action learning” course. You will not be listening to a one-to-many presentation. You will be actively engaged in the course. You will be asked to work on your own challenges, using your own examples and your own materials. Your course facilitators will provide you with the knowledge required to do the work. They will help and guide you through the process. However you are expected to roll up your sleeves and get hands-on with the problem.

PROGRAM KEY FEATURES:

  • Get introduced to the concept of Strategy Execution.
  • Learn how to develop a robust and effective Balanced Scorecard and use it as a strategy management system.
  • Understand the role of the Balanced Scorecard as a performance management tool.
  • See many examples from other organisations and industries, learn their success histories and their previous failures.
  • Work on your own material. You are challenged to produce your own results during the course. You will walk away with a first draft of your scorecard.
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WHO SHOULD ATTEND

  • This course is designed for people in private and public organisations, from analysts to managers and directors (in the areas of strategy, planning, performance management, business intelligence, etc.), who are seeking to either implement or refine their performance management frameworks. No previous experience in Balanced Scorecard is required.
ADVANCED HUMAN RESOURCES MANAGEMENT

COURSE OVERVIEW

More effective management of Human Resources (HR) increasingly is being seen as positively affecting performance and the competitive success in organizations, both large and small. As human resources have become viewed as more critical to organizational success, many organizations have realized that it is the people in an organization that can provide a competitive advantage. This comprehensive five-day training workshop which is geared towards helping organizations to ensure the effective and efficient use of their human capital in order to accomplish their organizational goals and objectives. This qualification offers a unique, affordable, cost-effective opportunity for learners to ensure they meet the competitive market demands for modern HRM skills.

PROGRAM KEY FEATURES:

  • Understand the importance of regarding people as the organization's most important asset.
  • Learn how an organization should manage its Human Resources.
  • Confidently recruit the right person with the right package of benefits.
  • Workforce planning.
  • Use the most effective recruitment options and modern tools.
  • Understand appropriate reward philosophy and strategy.
  • Non monetary benefits and how to maximize their effectiveness.
  • Organizational leadership.
  • Human Resources development and its benefits.
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WHO SHOULD ATTEND

  • All levels of management, executives, team leaders, HR Managers, Front line and Middle Managers, Consultants, and HR Specialists who wish to increase their knowledge in this area. The course also benefits HR consultants and freelancers whose job is to consult in recruitment and HRM.
ADVANCED CERTIFICATE IN TRAINING OF TRAINERS

COURSE OVERVIEW

The training functions demand a solid understanding of the creative and contextualized ideas, theories and systems that shape its development. Today’s training professionals must also be prepared to absorb, assimilate, and put into perspective an astonishing amount of new information and techniques. Learning for them does not terminate. Not if they want to be effective.

The Training of Trainers course contributes yet more to that learning process. At the end of the course, participants will be able to meet the demands in the workplace, improve production, solve problems, diffuse crises, and strengthen quality of work output through delivery of training.

PROGRAM KEY FEATURES:

  • Basics in training
  • Creative training techniques
  • Primary and post primary education
  • Designing training for results
  • The training mix
  • Managing training in the organisation
  • Delivering training
  • Evaluating training impact

WHO SHOULD ATTEND

  • Training Managers,
  • Trainers, Consultants,
  • Educators
  • Teachers
  • Managers/Officers, Administration
  • Development Agents.
CONFLICT MANAGEMENT CONCILIATION AND MEDIATION

COURSE OVERVIEW

Conflict and conflict resolution are useful areas of focus to better understand human behaviour. Learning how to resolve conflict constructively is a necessary part for the growth and development of individuals, organizations and societies. Understanding the dynamics of conflict will provide conflict resolvers and related professionals with practical tools and strategies to address the essential forces that shape the development of individuals, organizations and social entities. Negotiation and conflict management are common occurrences in workplaces and our personal lives because people see things from different perspectives and do not always agree with one another.  Conflict, contrary to general belief, need not be dysfunctional. Where properly managed, conflicts can lead to positive outcomes, such as improved understanding, better alternatives and increased satisfaction. In this elective, we will introduce and examine the various conflict management and negotiation strategies and techniques. Participants will be introduced to how the application of creative thinking to conflict situations can help generate collaborative (win-win) solutions.  Formal dispute resolution mechanisms including mediation and arbitration will also be covered

PROGRAM KEY FEATURES:

The course is intended to help delegates to accomplish the following learning objectives:

  • to understand the nature of conflict and that conflict can serve a functional purpose
  • to learn the various strategies and techniques to manage conflicts
  • to be able to apply the most appropriate conflict resolution method to the situation
  • to gain practical experience on negotiations and other dispute resolution mechanisms
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WHO SHOULD ATTEND

  • All levels of management, executives, team leaders, HR Managers, Front line and Middle Managers, Consultants, and HR Specialists who wish to increase their knowledge in this area. The course also benefits HR consultants and freelancers whose job is to consult in recruitment and HRM.
DEVELOPING NATIONAL PENSION POLICIES

COURSE OVERVIEW

Developing an inclusive and cohesive national pension policy programme intends to provide participants with a clear understanding of the complex conceptual and practical issues involved in the design and implementation of national pension and social security systems.

Every economy is facing challenges in securing the financial well-being of its retired workforce in the face of changing economic and demographic parameters, these challenges are likely to become more acute as time progresses. To develop an effective national policy requires a robust understanding of the numerous choices

available for providing old-age income and their relevance/efficacy for each segment of the national workforce (public, private and informal sectors). The choices made today will impact the financial security of future generations as well as the national economy, thus they need to be made with great care. The programme is intended for all stakeholders involved in pension and social security policy formulation and implementation. These include law makers, policy formulators, key staff of national implementing agencies and others.

The programme will also provide an opportunity for participants to discuss challenges and issues specific to pensions and social security systems in their own country, and identify possible solutions for adoption or further investigation.

PROGRAM KEY FEATURES:

  • The conceptual framework of pension and social security systems
  • Diagnostic techniques, benchmarks and assessment tools to determine equity, adequacy and sustainability of pension and social security systems
  • The processes of developing and designing pension and social security reforms for different
  • segments of the workforce
  • Choices relating to financing of pension and social security systems for funded systems
  • The basic principles of pension governance and investment management
  • The role and importance of the core elements of regulation and supervision
  • Learn from international experience and country examples

WHO SHOULD ATTEND

  • All levels of management, executives, team leaders, HR Managers, Front line and Middle Managers, Consultants, and HR Specialists who wish to increase their knowledge in this area. The course also benefits HR consultants and freelancers whose job is to consult in recruitment and HRM.
PERFORMANCE MANAGEMENT AND DEVELOPMENT

COURSE OVERVIEW

Performance Management is a critical and necessary component for individual and organizational effectiveness. It presents managers and supervisors with a clear model they can follow to plan, monitor, analyze and maintain a satisfying process of performance improvement of their staff. Whether you are managing a group of workers, providing feedback to your boss or peers or focusing on your own performance, performance management is a process needed for improvement to occur.  Without assessment and feedback, we have no basis for focusing our efforts to improve. Real gains in performance require a thoughtful and committed process of evaluation and feedback.  There are many steps and nuances to complete the process, and if these are not done well or are short circuited, the process can fail and performance will suffer.

PROGRAM KEY FEATURES:

Participants will cover the following areas of interest during this 1 week course.  You will learn:

The performance management System

  • Introduction to performance management
  • Organizational Drivers
  • Performance Objectives
  • Performance management process
  • Evaluation/assessment
  • Outcome
  • HR practices interlinked with performance management

WHO SHOULD ATTEND

  • This course is intended for compensation/HR practitioners and line managers who are designing and administering performance

management systems, or who are responsible for development and implementing a performance rewards strategy.